Refund policy
Return and Refund Policy – Print Attack UK
Last updated: 19 October 2026
At Print Attack UK, we take pride in producing high-quality personalised T-shirts, hoodies and DTF printing. Please read our return and refund policy before placing an order.
1. Personalised and Custom-Printed Products
Most of our products are personalised or custom-printed to your specifications.
Under UK consumer law, genuinely personalised or made-to-order products are generally exempt from the standard 14-day change-of-mind cancellation right.
We therefore do not normally accept returns or offer refunds for personalised products simply because you have changed your mind, ordered the wrong size, or no longer require the item.
This does not affect your statutory rights if your goods are faulty, damaged or not as described.
2. Artwork and Design Approval
Customers are responsible for ensuring that submitted artwork, spelling, names, colours, print placement and other requested details are correct.
We recommend checking all information carefully before completing your order.
If we make a printing error or supply goods that do not match the agreed specifications, we will investigate and provide an appropriate remedy in accordance with your statutory rights.
3. Faulty, Damaged or Incorrect Orders
If your order arrives faulty, damaged or incorrect, please contact us as soon as possible.
Email: printattackuk@gmail.com
Please include your order number, a description of the issue and clear photographs where possible.
Under the Consumer Rights Act 2015, eligible faulty or misdescribed goods may qualify for a refund, repair or replacement. Customers generally have a short-term right to reject faulty goods within 30 days of delivery. Other statutory remedies may apply after that period.
4. Order Cancellations
If you need to cancel or amend an order, please contact us as soon as possible.
For personalised products, cancellation or changes are subject to our agreement and may not be possible once an order has been accepted, particularly where printing or preparation has begun.
Where statutory cancellation rights apply, we will honour those rights.
5. Non-Personalised Products
If we sell standard, non-personalised products online, eligible consumers generally have 14 days after receiving their goods to notify us that they wish to cancel.
Customers then generally have a further 14 days to return the goods.
Any applicable return costs and refunds will be handled in accordance with UK consumer law.
6. Refund Processing
Where a refund is approved or legally required, it will be issued to the original payment method.
The time taken for the money to appear in your account may depend on your bank or payment provider.
7. Contact Us
For questions about cancellations, returns, refunds or problems with your order, please contact:
Print Attack UK
Email: printattackuk@gmail.com
Website: www.printattackuk.co.uk
Nothing in this policy excludes or restricts your statutory consumer rights under UK law.